COMPLIANCE

CallerVerify aligns your IT helpdesk with NIST SP 800-63B guidelines by eliminating prohibited Knowledge-Based Authentication (KBA) and deprecated SMS OTPs. By utilizing out-of-band, device-bound push notifications, CallerVerify helps organizations achieve Authenticator Assurance Level 2 (AAL2) and AAL3 for privileged support requests.

Helpdesks are often the easiest way for attackers to bypass MFA. CallerVerify supports PCI DSS v4.0.1 Requirement 8 compliance by ensuring that MFA cannot be circumvented during account recovery. It provides a non-bypassable, replay-resistant authentication ledger that secures the administrative perimeter around your Cardholder Data Environment (CDE).

CallerVerify helps covered entities meet the strict access control mandates of the HIPAA Security Rule. By stopping helpdesk social engineering and vishing attacks, CallerVerify ensures that unauthorized threat actors cannot manipulate support agents into resetting credentials and accessing Electronic Protected Health Information (ePHI).

CallerVerify integrates natively into your ITSM platform to provide an immutable, timestamped audit trail for every single caller identity verification. This provides absolute visibility for SOC 2 Type II and internal compliance audits, proving exactly when and how a caller was authenticated before an agent granted access.

Built on a Zero-PII architecture, CallerVerify respects global privacy mandates including GDPR, CCPA, and PIPEDA. CallerVerify acts purely as a secure orchestration layer between your ITSM and Identity Provider (IdP). We do not store, cache, or monetize your users' phone numbers, email addresses, or biometric data.

Align with the latest FFIEC guidance on Authentication and Access to Financial Institution Services. CallerVerify protects financial institutions from targeted vishing and deepfake voice cloning by shifting helpdesk verification away from voice recognition and onto cryptographic, device-bound authentication.