Watch the Universal Connector.
Explore how the CallerVerify Universal Connector extends secure identity verification to any web-based interaction your team relies on. From CRM platforms to collaboration tools, verification happens in seconds, without disrupting the user experience.
Universal Connector in Salesforce
Watch Universal Connector trigger Okta MFA inside Salesforce CRM before an agent processes a customer account change.
Universal Connector in Zoom
Verify meeting participants and callers directly inside Zoom desktop and web clients before sharing confidential information.
Universal Connector in Microsoft Teams
Trigger real-time biometrics and push notifications to verify users directly inside Microsoft Teams conversations.
Universal Connector in Slack
Authenticate internal employees and external guests in Slack support channels with instant MFA verification.
Your team works in dozens of tools.
Verification does not follow them.
Support teams handle sensitive requests like password resets, MFA changes, and account unlocks across tools such as ServiceNow, Salesforce, Zendesk, as well as custom systems and internal portals. The Universal Connector brings fast, consistent identity verification to every web application, delivering secure verification in under 10 seconds.
Voice phishing (“vishing”) is surging. Since 2024 there has been a 442% increase, and these attacks have been linked to more than 760 organisations being compromised worldwide. According to CrowdStrike, attackers use real usernames, real credentials, and phone-based social engineering to get into systems. Support workflows have become a primary entry point because this is where identity decisions are still made over the phone, without strong verification.
Three steps. Under 10 seconds.
A lightweight plug-in that runs inside Chrome or Edge, sitting ready in whatever application your team already uses, from enterprise ITSM platforms to custom internal portals.
1. Caller requests a high-risk action.
A password reset, MFA change, or account unlock request comes in through any web-based application your team uses to manage support interactions.
2. Agent triggers MFA with one click.
Without leaving the application, the agent opens the connector and sends an Okta MFA push notification to the caller’s registered device.
3. Verified; logged; done.
The caller approves on their phone. The browser shows a Verified status. A tamper-proof log entry is created automatically in the identity provider for audit and compliance.
Everything your team needs.
Under 10 seconds
A push notification approval is faster than any knowledge-based security question. Reduce average handle time on every high-risk support interaction.
Any web application
Runs as a browser plug-in inside Chrome and Edge. No native integration needed and no changes required to your existing support platforms.
Your existing MFA, extended
As an Okta Integration Network partner, CallerVerify extends the same trusted Okta MFA your organization already relies on into every support workflow.
Zero Trust ready
Every verification produces an auditable log event in your identity provider, supporting Zero Trust principles and enterprise compliance requirements.
Live in under a day
Install directly from the Chrome Web Store with an active CallerVerify subscription. No developer resources, no platform modifications required.
NIST-compliant factors
Supports any factor available through Okta including Okta Verify, Google Authenticator, Microsoft Authenticator, Yubikey, RSA tokens, and TOTP codes.
Works with your existing identity and support stack.
One verification layer; every channel. Support no longer happens in one place. CallerVerify brings real-time identity verification into the tools and channels your teams already use.
The Universal Connector runs in any browser-based application. Dedicated native integrations are also available for the platforms listed below, providing deeper in-platform functionality where needed.