CallerVerify: Supported Factors
CallerVerify supports the factors of authentication available with the Identity Provider (IdP) that is configured in your enterprise tenant.
Okta Verify Push
Sub-10 second biometric approval
FIDO2 / YubiKey
Phishing-resistant hardware key
Grid Card Authentication
Physical credential verification
Okta-Supported Factors
CallerVerify integrates directly with Okta Identity Cloud, allowing help desks, chatbots, and AI agents to trigger the exact MFA factors enrolled in your Okta tenant.
Okta Verify
Supports both push notifications and one-time passcodes (OTP) for flexible verification.
FastPass
Okta's passwordless, device-bound authentication method for seamless, instant verification.
MS Authenticator
Microsoft Authenticator app for secure multi-factor authentication and push approval.
Google Authenticator
Time-based OTP codes generated via Google Authenticator and compatible TOTP apps.
YubiKey
Hardware security key for phishing-resistant, FIDO2 / WebAuthn standard authentication.
RSA
RSA SecurID hardware and software tokens for enterprise-grade two-factor authentication.
One-time passcode delivered directly to the user's verified corporate email address.
Grid Card
Physical authentication cards where smartphones are unavailable, restricted, or impractical.
Grid Card Verification
Grid Card Verification provides a secure authentication option for environments where mobile devices are unavailable, restricted, or impractical. This includes casino floors, retail operations, secure facilities, and regions where users rely on basic phones or shared landlines.
It also serves as a reliable fallback when users forget their phones, have dead batteries, or prefer physical verification over mobile apps. By supporting Grid Card Verification alongside modern MFA, organizations can securely verify identities in virtually any environment.
CHALLENGE: Enter value at C4 & E2
Auth0-Supported Factors
Verify workforce and customer identities across contact center and self-service interactions using Auth0 authentication channels.
Deliver a one-time passcode to the caller's verified email address for secure authentication.
SMS
Send a one-time passcode via text message to the caller's registered mobile number.
Device Flow
Authenticate using a trusted device already registered and verified on the user's account.
Entra ID-Supported Factors
Enterprise authentication factors orchestrated seamlessly through Microsoft Entra ID (Azure Active Directory) for IT help desk and service operations.
MS Authenticator
Authenticate using the Microsoft Authenticator app with either secure push notifications or time-based one-time passcodes.
SMS
Send a one-time passcode via text message to the caller's registered mobile number.
Windows Hello
Authenticate users with Windows Hello using facial recognition, fingerprint, or PIN verification.
Device Biometrics
Use biometric authentication such as Face ID or Touch ID through WebAuthn-enabled devices.
YubiKey
Authenticate using phishing-resistant YubiKey hardware security keys registered to the user’s account.
Passkeys
Enable passwordless authentication using secure, synchronized passkeys stored on trusted devices.
Ready to Learn More?
Discover how CallerVerify can strengthen your contact center security by leveraging the authentication factors already available in your Identity Provider.