Integrations · ITSM & Help Desk · ServiceNow
CallerVerify for ServiceNow: identity verification in every ticket.
Verify users before agents or AI complete password resets, account unlocks, and sensitive changes without leaving the ServiceNow ticket. Available on the ServiceNow Store.
Watch verification happen inside
ServiceNow in under 10 seconds.
No native integration? Use Universal Connector.
Help desk agents are the front line and the target.
Your help desk agents handle sensitive workflows every day: password resets, account unlocks, access changes. Attackers know this, and they're targeting agents directly with vishing and social engineering.
Vishing attacks surged 442% in 2024 (CrowdStrike 2025 Global Threat Report). Recent breaches at MGM Resorts and Marks & Spencer started with attackers calling help desks and convincing agents to reset credentials. CallerVerify embeds an MFA verification step directly into your ServiceNow workflow, so sensitive actions only happen after verified identity.
Why ServiceNow teams choose
CallerVerify.
No more KBAs
Replace security questions with real MFA.
Native enforcement
Configure rules via ServiceNow Business Rules.
Inside the ticket
Agents verify without leaving ServiceNow.
Automatic audits
Status, method, timestamp logged on every ticket.
Quick deployment
Most teams are live within days.
Update behaviour
Safe to update across platform upgrades.
Codeless
There are no code requirements for standard deployment.
Identity-supported
Connected with identity providers Okta, Auth0, and Entra ID.
How CallerVerify works within ServiceNow.
The same proven 5-step verification flow, adapted to ServiceNow’s workflow; verification happens inside the ticket/case/conversation your team already runs.
1. Start
User requires technical assistance.
2. ServiceNow Agent
User contacts the help desk using whatever tools the company provides (e.g., ServiceNow, Teams, Zendesk, or phone).
3. Information
Agent asks for email or another unique identifier.
4. Identify
Agent enters the user's identifier in CallerVerify.
5. Second Factor
Agent sends an MFA challenge through the user's identity provider.
Result: Verified
Ticket auto-updates with status, method, timestamp and note. Agent proceeds with request.
Result: Not Verified
Agent reports incident; the workflow is blocked from advancing.
Protect the ServiceNow workflows
attackers target most.
Password Resets
Verify identity through Okta MFA before any help desk password reset.
Account Unlocks
Verify identity before unlocking a locked account.
Account Recovery
Verify identity before unlocking or recovering an account.
MFA Resets
Verify identity before resetting Okta MFA factors (the highest-risk workflow)
Privileged User Support
Higher-assurance verification for admin and privileged user requests.
Sensitive Info Requests
Verify identity before sharing account details, transaction history, or regulated information.
AI Agent Verification
Verify users before an AI agent acts on their behalf. Same security floor as human-led support.
Recognized by analysts and partners.
Named as Okta's AMER Rising Star Partner of the Year (2024) and recipient of the Okta Innovation Award.
Learn moreGartner recognized TechJutsu as the only vendor covering both inbound and outbound caller verification through CallerVerify and OrgVerify.
Read the report (subscriber-only)Designated as a KuppingerCole Rising Star in Contact Centre Authentication (2026).
Read the reportCallerVerify for ServiceNow.
Related resources.
Universal Connector
A Chrome and Edge browser extension that extends CallerVerify (and your Okta MFA) into any web application, even without a native integration.
TechJutsu Professional Services
Okta and Auth0 exclusive Professional Services partner. The same team that builds CallerVerify deploys it into your environment.
Okta + TechJutsu Joint Value Proposition
Take the partnership story offline for procurement, security, and IT leadership review.