Simple to deploy. Easy to integrate.
CallerVerify is designed to fit into the tools and workflows your teams already use. Our native integrations and Universal Connector help teams add real-time identity verification without rebuilding the help desk experience from scratch.
Works with existing MFA.
Use the identity systems your organization already trusts: Okta, Entra ID, and Auth0.
Fits your workflow.
Add verification into help desk, CRM, contact centre, and browser-based workflows.
Built for fast adoption.
Give agents a clear verification step without forcing a major process change.
Attackers exploit the moments
between login and support.
Voice phishing (vishing) attacks surged by 442% in 2024, according to CrowdStrike, as attackers shift to phone-based social engineering. Instead of breaking systems, attackers now impersonate trusted users and exploit gaps in real-time verification during support interactions.
NIST has explicitly classified security questions as insufficient for identity verification. The Canadian Anti-Fraud Centre reported $284 million in vishing losses in the first half of 2024 alone, with recovery rates below 3%. The shift from “trust the caller” to “verify the interaction” is now formally recognized by regulators, cybersecurity authorities, and industry analysts.
Most organizations
- Security questions
- Manual checks
- Inconsistent verification
CallerVerify
- MFA-based
- Fast, consistent process
- Protects chats, voice, and video calls
How It Works
Five steps. Under ten seconds.
One full audit trail.
From the moment a user contacts your help desk to the moment their verification is logged, CallerVerify delivers a fast, consistent experience across all your tools—using the familiar security prompts your users already know.
1. Start
User requires technical assistance.
2. Help Desk Agent
User contacts the help desk using whatever tools the company provides (e.g., ServiceNow, Teams, Zendesk, or phone).
3. Information
Agent asks for email or another unique identifier.
4. Identify
Agent enters the user's identifier in CallerVerify.
5. Second Factor
Agent sends an MFA challenge through the user's identity provider.
Result: Verified
Ticket auto-updates with status, method, timestamp and note. Agent proceeds with request.
Result: Not Verified
Agent reports incident; the workflow is blocked from advancing.
Recognized by analysts and partners.
Named as Okta's AMER Rising Star Partner of the Year (2024) and recipient of the Okta Innovation Award.
Learn moreGartner recognized TechJutsu as the only vendor covering both inbound and outbound caller verification through CallerVerify and OrgVerify.
Read the report (subscriber-only)Designated as a KuppingerCole Rising Star in Contact Centre Authentication (2026).
Read the reportCertified Marketplaces & App Stores
CallerVerify is certified and listed across leading enterprise marketplaces for turnkey, update-safe deployment.
Okta Integration Network
Official Okta OIN integration
Okta Partner Marketplace
Certified partner solutions
ServiceNow Store
Caller Verify for ServiceNow Incidents
ServiceNow (Virtual Agent)
AI help desk verification
Zendesk Marketplace
Zendesk Support app
Freshworks Marketplace
Freshservice verification
NICE CXone Exchange
Studio contact center scripts
Chrome Web Store
Universal Connector extension
Protecting targeted support actions.
Password Resets
Verify identity before the help desk resets a password. Stops social engineers cold.
Account Unlocks
Confirm the caller before unlocking a locked account. No more security-question guessing.
AI Agent
Embed verification before AI agents complete sensitive actions automatically.
MFA Resets
The highest-risk help desk action gets the highest-assurance verification.
Privileged User Support
Step-up authentication for admin and privileged accounts. Higher-assurance factors required.
Account Recovery
The most-targeted help desk workflow. Verify identity before any recovery action.
Sensitive Info Requests
Confirm identity before agents release account details, statements, or personal data.
One identity layer. Two directions.
CallerVerify confirms identity when users call you, for password resets, account recovery, and sensitive support actions. OrgVerify confirms your identity when you call them: for fraud alerts, account changes, and outbound communications that customers need to trust. Same real-time identity verification, applied in opposite directions. Together, they close the trust gap on both sides of every interaction.
calls successfully verified
potentially fraudulent callers stopped
