AI help desk. Identity at the core.
Step-by-step automated workflow between ServiceNow Virtual Agent, CallerVerify, and your identity provider factors.
User Requests Sensitive Action
User interacts with ServiceNow Virtual Agent requesting an action:
ServiceNow Virtual Agent
Virtual Agent detects a sensitive request and automatically triggers CallerVerify for secure step-up identity verification.
Secure Identity Verification
Real multi-factor challenge dispatched out-of-band to user's registered factors:
Identity Confirmed
The user approves the biometric or security key challenge. Verification is cryptographically confirmed in under 10 seconds.
Sensitive Action Executed
With confirmed identity, Virtual Agent safely executes the requested action without help desk intervention.
Incident Logged Automatically
ServiceNow ticket auto-updates with verified status, MFA factor, time stamp, and audit notes.
Result: Challenge Failed / Denied
Action blocked immediately; security incident created and flagged for tier-2 review.
See the integration in action.
Watch how ServiceNow Virtual Agent prompts for real Okta MFA and executes secure reset requests in real time.
Enterprise security designed for automated AI support channels.
When AI agents have permission to reset credentials and unlock accounts, they become high-value targets for impersonators. CallerVerify guarantees that automated self-service never bypasses enterprise multi-factor authentication standards.
Stop Social Engineering Before AI Acts
ServiceNow Virtual Agent automated workflows cannot distinguish between a real user and a vishing attacker using stolen credentials. CallerVerify requires real possession-based MFA before any action is executed.
100% Automated Deflection with Confidence
Deflect high-risk help desk tickets like password and MFA resets completely to self-service AI without lowering the security floor.
Audit Trails Logged Automatically
Every verification event, factor utilized, time stamp, and approval token is recorded directly in the ServiceNow incident work notes for instant SOC 2 and NIST SP 800-63 audit readiness.
Native Store Subflow Integration
Available directly on the ServiceNow Store. Drag-and-drop verification nodes inside ServiceNow Virtual Agent Designer across Portal, Teams, and Slack.
Compatible with your existing Identity Provider factors
Secure your ServiceNow AI help desk today.
Install directly from the ServiceNow Store, configure your Okta or Entra ID factors, and eliminate social engineering from automated workflows in minutes.