CallerVerify for Okta: verify users where login can’t reach.
CallerVerify is listed on the Okta Integration Network and trusted by leading enterprises, including Okta itself, to extend Okta MFA into the support channels that bypass login.
Watch Okta MFA verification inside a real support workflow.
A quick look at how CallerVerify triggers Okta MFA push during a live help desk call: from caller lookup to verified status returned to the agent.
Your Okta investment shouldn’t stop at login.
Strong authentication at login is half the story. CallerVerify brings Okta MFA into the support channels that currently bypass it.
Your organization invested in Okta MFA for a reason: modern factors, strong authentication, audit trails. But the moment a user picks up the phone for support, that investment disappears. Help desks fall back on knowledge-based questions that attackers can find on social media. NIST has explicitly classified security questions as insufficient for identity verification. Vishing attacks surged 442% in 2024 (CrowdStrike 2025 Global Threat Report). The Canadian Anti-Fraud Centre reported $284 million in vishing losses in the first half of 2024 alone, with recovery rates below 3%. CallerVerify brings Okta MFA into the support channels that currently bypass it: help desks, AI agents, browser-based workflows. Same factors. Same audit trail. Real identity assurance, not trivia.
“By bringing trusted Okta MFA directly into the browser, Okta and TechJutsu are helping organizations enforce secure authentication across all user journeys and protect against ever-evolving AI-driven threats.”
Alex Valenzuela
VP, Americas Partners & Alliances at Okta
Use the factors your users already trust.
Okta Verify Push
One-tap push notification to approve authentication on a registered device.
Okta Fastpass
Passwordless, device-bound authentication using biometrics or a PIN.
WebAuthn/Security Keys
FIDO2 security keys (e.g., YubiKey) and built-in device authenticators (e.g., Face ID, Windows Hello).
TOTP (Authenticator Apps)
Time-based one-time passwords generated by apps (Okta Verify, Microsoft Authenticator, Google Authenticator, RSA SecurID).
SMS (Text Message)
One-time codes sent via SMS (not recommended for high-risk workflows).
One-time codes sent via email (not recommended for high-risk workflows).
How CallerVerify for Okta works inside your support workflow.
Four steps. Under ten seconds. Same Okta factors your users already use to log in.
1. Agent looks up the caller in Okta from inside the support workflow.
2. CallerVerify triggers an Okta MFA push to the caller’s registered device.
3. Caller approves the push (or completes the chosen factor).
4. Verified status returned to the agent and logged as an event in Okta for audit.
Key Benefits
Protect the support workflows Okta authentication should cover.
Password Resets
Verify identity through Okta MFA before any help desk password reset.
Account Unlocks
Verify identity before unlocking a locked account.
Account Recovery
Verify identity before unlocking or recovering an account.
MFA Resets
Verify identity before resetting Okta MFA factors (the highest-risk workflow)
Privileged User Support
Higher-assurance verification for admin and privileged user requests.
Sensitive Info Requests
Verify identity before sharing sensitive account details, financial records, or credentials.
AI Agent Verification
Cryptographic identity verification for autonomous AI agents and self-service bots before executing high-privilege actions.
Real-time identity verification that fits every audience.
For security teams.
Extend your identity layer (Okta, Auth0, or Microsoft Entra ID) into the support channels that currently bypass login: help desks, AI agents, contact centres, and browser-based workflows. Every verification produces a logged event in your identity provider for audit. Zero new identity infrastructure to manage.
For support leaders.
Replace 120 seconds of knowledge-based security questions with under-10-second MFA push approval. Average handle time stays manageable. Agents stay confident the caller is who they say they are. Verification happens inside the workflow your team already runs.
For compliance.
Automated logging of every verification event through your identity provider supports SOC 2, ISO 27001, HIPAA, and audit-trail requirements. Verification evidence sits inside the platform auditors expect to review.
For end users.
Use the same MFA factors that users already trust: push, FastPass, biometrics, and security keys. No new app to install. Verification feels like the login experience users already know.
Okta partner. Okta customer. Trusted on both sides.
CallerVerify is more than an Okta-partnered product. Okta is also a CallerVerify customer: the world’s largest workforce identity company uses CallerVerify to secure identity verification on its own internal support workflows.
See it from Okta.
1 million+
calls successfully verified
50,000+
potentially fraudulent callers stopped
100+
Okta services projects delivered
Analyst recognition.
KuppingerCole Rising Star in Contact Centre Authentication (May 2026), Report 81153 by John Tolbert
Read the reportGartner-recognized as the only vendor covering both inbound and outbound caller verification
Read the report (subscriber-only)Partnership recognition.
Okta AMER Rising Star Partner of the Year (2024) + Okta Innovation Award
Learn moreOkta and Auth0 exclusive Professional Services partner
Our clients include:
FAQ
CallerVerify for Okta.
Key Benefits
Related resources.
Universal Connector
A Chrome and Edge browser extension that extends CallerVerify (and your Okta MFA) into any web application, even without a native integration.
TechJutsu Professional Services
Okta and Auth0 exclusive Professional Services partner. The same team that builds CallerVerify deploys it into your environment.
Okta + TechJutsu Joint Value Proposition
Take the partnership story offline for procurement, security, and IT leadership review.