Eliminate Security Questions in the Queue
Move authentication to the front door of your contact center to cut handle times and eliminate fraud vectors.
Automation
Caller Verify automates caller authentication through IVR and speeds up the verification process, minimizes wait times, and ensures consistency in how callers are validated.
Supports Reduced Staffing
Automating caller checks lowers operational costs and optimizes labor resources. Call centers can reallocate staff to other high-value activities.
Security
Caller Verify offers enhanced security by using multi-factor authentication to prevent fraud and impersonation, ensuring only legitimate callers gain access.
Enables Self-Service
Caller can quickly authenticate and access account information or complete request on their own. This seamless self-service option simplifies the verification process, reducing caller frustration and improving satisfaction.
Out-of-the-Box Integrations
Caller Verify offers ready-made integrations with popular IVR platforms like Genesys, AWS Connect and CXOne.
Genesys IVR Integration
Integrate seamless MFA verification directly into Genesys Architect call flows to authenticate inbound callers prior to routing to an agent.
CXOne IVR Integration
Embed identity-bound verification inside NICE CXone Studio scripts to stop vishing and reduce average handle times across every queue.
AWS Connect IVR Integration
Leverage AWS Lambda blocks within Amazon Connect Contact Flows to enforce multi-factor identity verification automatically during IVR self-service.
Ready to secure your IVR & contact center?
See how Caller Verify integrates into your existing Genesys, AWS Connect, or NICE CXone environment in under a day.