Genesys IVR Integration
Enhance help desk security with TechJutsu’s Caller Verify: a seamless integration of Genesys IVR and Okta Custom Authenticator for secure caller verification
Caller Verify enables organizations to validate a caller’s identity before the agent answers, using Genesys’ Interactive Voice Response (IVR) system combined with Okta’s Multi-Factor Authentication. Support teams can automatically authenticate callers, reducing the risk of social engineering attacks, shortening call handle times, and improving the overall caller experience.
Genesys IVR & Caller Verify Walkthrough
Architect Integration
Integrate seamlessly into Genesys Cloud CX Architect flows using standard Web Services Data Actions.
Okta Authenticator
Leverage user authenticators already enrolled in Okta (Push, FastPass, OTP, Security Keys).
Agent Confidence
Eliminate agent impersonation risk and protect high-value workflows from social engineering.