Empower your contact center with advanced caller verification integrated into NICE CXone
By pre-screening and rapidly verifying callers, our solution significantly reduces help desk costs while enhancing operational efficiency. Leveraging your existing multi-factor authentication (MFA) setup and maintaining a robust audit trail, our system strengthens your organization’s security posture without inflating your technology budget.
NICE CXone & Caller Verify Walkthrough
Flexible Integration with CXone IVR and Contact Distribution
CXone features a highly configurable IVR and automatic contact distribution system. Our verification solution is designed for seamless integration into your existing workflows, preserving the value of your current investments. This ensures a smooth and secure caller experience, tailored to your organization’s unique processes.
Studio Script Actions
Native Studio script integration allows real-time identity challenges right in the IVR queue.
Robust Audit Trail
Every verification event, factor method, and timestamp is logged for strict compliance auditability.
Reduced Desk Costs
Shortens call duration and prevents costly unauthorized password and MFA resets.