Works with your existing identity and support stack.
Identity Providers
IVR & Contact Centre
Collaboration & Video
ServiceNow AI Help Desk Agent (Now Assist)
Deeply integrated into ServiceNow's Now Assist generative AI workflow. Enables autonomous virtual agents to cryptographically verify callers before resetting passwords or modifying permissions.
Universal Connector
Chrome and Edge browser extension that extends CallerVerify into any web app, even without a native integration.
How It Works
Five steps. Under ten seconds.
One full audit trail.
From the moment a user contacts your help desk to the moment their verification is logged, CallerVerify delivers a fast, consistent experience across all your tools—using the familiar security prompts your users already know.
1. Start
User requires technical assistance.
2. Help Desk Agent
User contacts the help desk using whatever tools the company provides (e.g., ServiceNow, Teams, Zendesk, or phone).
3. Information
Agent asks for email or another unique identifier.
4. Identify
Agent enters the user's identifier in CallerVerify.
5. Second Factor
Agent sends an MFA challenge through the user's identity provider.
Result: Verified
Ticket auto-updates with status, method, timestamp and note. Agent proceeds with request.
Result: Not Verified
Agent reports incident; the workflow is blocked from advancing.
Real-time identity verification that fits every audience.
For security teams.
Extend your identity layer (Okta, Auth0, or Microsoft Entra ID) into the support channels that currently bypass login: help desks, AI agents, contact centres, and browser-based workflows. Every verification produces a logged event in your identity provider for audit. Zero new identity infrastructure to manage.
For support leaders.
Replace 120 seconds of knowledge-based security questions with under-10-second MFA push approval. Average handle time stays manageable. Agents stay confident the caller is who they say they are. Verification happens inside the workflow your team already runs.
For compliance.
Automated logging of every verification event through your identity provider supports SOC 2, ISO 27001, HIPAA, and audit-trail requirements. Verification evidence sits inside the platform auditors expect to review.
For end users.
Use the same MFA factors that users already trust: push, FastPass, biometrics, and security keys. No new app to install. Verification feels like the login experience users already know.
Trusted across the identity ecosystem.
Analyst recognition.
KuppingerCole Rising Star in Contact Centre Authentication (May 2026), Report 81153 by John Tolbert
Read the reportGartner-recognized as the only vendor covering both inbound and outbound caller verification
Read the report (subscriber-only)Partnership recognition.
Okta AMER Rising Star Partner of the Year (2024) + Okta Innovation Award
Learn moreOkta and Auth0 exclusive Professional Services partner
calls successfully verified
potentially fraudulent callers stopped
“Servus puts highest priority on preventing identity and financial fraud. In employing TechJutsu’s CallerVerify solution, we can do it in a way that also makes it a quick, efficient and easy experience for our members.”
