The Clothing Retailer
Preventing Social Engineering & Fraudulent Help Desk Credential Resets
Discover how CallerVerify protects retail organizations from impersonation attacks at the help desk. Prevent fraud and ensure customer trust with strong caller verification using Okta MFA.
The Problem & Vulnerability
A major clothing retailer fell victim to a social engineering attack. A fraudster impersonated an employee and successfully convinced the help desk to reset both the password and multi-factor authentication (MFA) credentials. This led to unauthorized access to internal systems and a data breach.
How CallerVerify Solved It
To prevent future incidents, the retailer deployed CallerVerify with customized business rules. These rules ensure that help desk agents cannot proceed with requests until the caller is verified using a secure, possession-based factor. With CallerVerify in place, the retailer strengthened help desk security and built back trust with both customers and shareholders.
Key Results & Business Benefits
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Ready to eliminate social engineering?
See how CallerVerify can deploy into your existing identity provider and help desk in minutes.