Securing Critical IT Operations (Outage Response)
Zero-Trust Identity Verification Before Releasing BitLocker Keys
Verify your employees are who they say they are before replacing sensitive system files or providing BitLocker encryption keys during unplanned recovery operations.
The Problem & Vulnerability
During emergency situations (such as remediating a faulty CrowdStrike runtime kernel file), IT teams must distribute BitLocker recovery keys and grant elevated administrative access to individual endpoints. Attackers often exploit such widespread chaos to harvest encryption keys through social engineering.
How CallerVerify Solved It
Before releasing sensitive BitLocker recovery keys or authorizing administrative file replacements, the organization used CallerVerify to cryptographically confirm the identity of the calling employee. This ensured that emergency remediations proceeded rapidly without opening security backdoors.
Key Results & Business Benefits
Related Use Cases
The Clothing Retailer
Discover how CallerVerify protects retail organizations from impersonation attacks at the help desk. Prevent fraud and ensure customer trust with strong caller verification using Okta MFA.
Law Firm Partner Support
Save time and reduce help desk costs with CallerVerify. Discover how a law firm cut identity verification from 10 minutes to 10 seconds using Okta MFA.
Customer Contact Center Defense
Protect your call center from impersonation fraud with CallerVerify. Learn how a bank integrated this Okta MFA solution to stop social engineering, reduce verification time by nearly 2 minutes, and boost agent satisfaction.
Ready to eliminate social engineering?
See how CallerVerify can deploy into your existing identity provider and help desk in minutes.