Healthcare Provider Network
Streamlining Clinical Staff Verification with HIPAA Audit Compliance
CallerVerify with Okta MFA reduces help desk call times and strengthens healthcare compliance (HIPAA). It improves user and clinician satisfaction with seamless ServiceNow audit logging.
The Problem & Vulnerability
Healthcare workers (doctors, nurses, clinical staff) spent valuable minutes on hold answering verification questions with IT, time taken away from direct patient care. As a healthcare provider, the organization faced strict HIPAA compliance mandates and severe penalties for unauthorized data exposure.
How CallerVerify Solved It
The healthcare system integrated CallerVerify with their existing Okta MFA and ServiceNow instance. Clinicians calling IT are verified via push notification in seconds, and every verification is automatically recorded in ServiceNow ticket logs for compliance reporting.
Key Results & Business Benefits
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Ready to eliminate social engineering?
See how CallerVerify can deploy into your existing identity provider and help desk in minutes.