Outsourced IT Help Desk
Preventing Over 4,600 Monthly Social Engineering Attacks
Discover how CallerVerify leverages Okta MFA to secure IT help desk calls, stopping unauthorized access and social engineering. Over 75% of test calls previously breached security before CallerVerify was deployed.
The Problem & Vulnerability
Deeply concerned about bad actors bypassing help desk security, the organization engaged an external red team to conduct social engineering test calls. Over 75% of the simulated attack calls resulted in agents either making unauthorized credential changes or disclosing confidential information.
How CallerVerify Solved It
The organization deployed CallerVerify to require Okta MFA verification on all help desk calls, with automated audit logging into ServiceNow. Calls that could not be verified were automatically flagged and escalated. The organization reported to the board that CallerVerify prevented an average of 4,677 potential social engineering attacks per month, prompting leadership to expand the deployment across HR, Finance, and Accounting.
Key Results & Business Benefits
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Customer Contact Center Defense
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Ready to eliminate social engineering?
See how CallerVerify can deploy into your existing identity provider and help desk in minutes.