Global Software Enterprise
Securing Internal IT Help Desks and Physical Office Access
Learn how a software company strengthened its internal help desk with Okta MFA. CallerVerify prevents caller impersonation and even extends its use to secure physical office access for traveling employees.
The Problem & Vulnerability
The software company made public commitments to enterprise customers that its internal help desk would be completely hardened against caller impersonation attacks. They needed an auditable, frictionless solution to enforce this commitment.
How CallerVerify Solved It
The company implemented CallerVerify using its existing workforce Okta MFA. Beyond securing IT help desk requests, they established a secondary workflow: when traveling employees visit global offices, receptionist desks use CallerVerify to verify their identity before issuing physical security badges.
Key Results & Business Benefits
Related Use Cases
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Customer Contact Center Defense
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Ready to eliminate social engineering?
See how CallerVerify can deploy into your existing identity provider and help desk in minutes.